Situated on its own private beach, Vietnam’s Sheraton Grand Danang Resort lies just south of picturesque Danang and just to the north of hustling Hoi An — making it the perfect escape for those who want to relax, explore or do a bit of both.
Thanks to Concierge Shift Leader and Danang native Trung Duong Ho (Daniel) at the resort’s helm, guests are privy to insider’s secrets only a true local would know.
With Daniel’s seven years of experience working in hospitality, from waiter to tour guide to VIP lounge receptionist, guests can rest assured that under his guiding hand, they’ll experience the best the resort — and Danang — have to offer.
What continues to inspire and motivate you in your work as Concierge Shift Leader?
“I’ve gone through a lot of jobs in this industry, and guest services is my favorite thing. I like helping guests and giving them the best memories when they stay with us. And knowing the city, I can recommend the best places for them to visit. I want them to have something to remember about Danang.”
Sheraton is known for its excellent service. What are some ways Sheraton Grand Danang exceeds guests’ expectations?
“Our facilities are brand-new, as we have only been open for several months. We take all the feedback we receive … through the forms of thank-you notes and reviews to learn what we are doing right and [how we can grow]. We always try to go above what the guests are expecting and what they need.
One of our guests … has difficulty walking … One day he asked for a reservation at a restaurant in Hoi An, but this restaurant is located in an area where taxis cannot reach, so he asked for additional transportation from the taxi to the restaurant.
It is quite easy for us to arrange a taxi; however, the next step is quite difficult. The solution was to get a cyclo (bicycle taxi). I tried to get one, but [it was] 8 p.m., and the cyclos in Hoi An were no longer operating.
So I went there personally to search for one. The thing is, that day was also my wedding anniversary. So [my wife] and I, we went to Hoi An and went looking for a cyclo … We finally found one, and from there, all the [other] arrangements followed.
Meanwhile, while our guest ate, my wife and I found another restaurant to enjoy a cup of coffee together and celebrated our anniversary.”
There’s no shortage of what to do at the hotel. What types of activities can guests enjoy?
“With our private beach, we also have many water sports for guests, including windsurfing, kayaking, stand-up paddleboarding and more. We also provide instructions for those who would like to learn these sports, as well as general swimming lessons.
[For families] our recreation team plans lots of fun activities to keep children occupied, and there is a kids club for the younger ones. For those who are a bit older, we offer water sports, like sailing or surfing. Parents can always enjoy our poolside bar next to our infinity pool (the longest one in Vietnam) while the little ones go for a swim in the kids area.”
What are your top recommendations for places to see and things to do in Danang?
“In Danang there is the weekend Dragon Bridge fire-breathing [and water-blowing] show. Of course, the beach — the most famous of which is Pham Van Dong — and participating in water sports while there, or staying late for the nightlife. It’s also worth a trip to Marble Mountain, which can be combined as a day trip with the Bana Hills.
Many guests already know famous points in Danang and Hoi An to take photos with a nice view, like Danang City, Bana Hill, Hoi An and Marble Mountain. If they have a full free day and want to explore on their own, I recommend them to go to Hue via taxi package (the cheapest and safest option). There are two routes to get there; many drivers choose the faster route, but if visitors [take the longer route] they will get to see the most beautiful view of both sides of Hue and Danang from the top of Hai Van. Visitors can also see places in Hue like the Khai Dinh tomb and Thien Mu pagoda, as well as places to eat food like Com Hen [mussel rice], Banh Trang Dap [rice crackers] or Hue beef noodle [Bun Bo Hue].
I also recommend the Vietnam local coffee shop experience, which guests can do on their own to see the local culture in Vietnam. Long Coffee in Danang is the best place to go; it’s not famous for tourists, but it’s where local people go. Normal other five star hotels won’t recommend these places, but for me it’s a really good place to feel how the local people go about their day.
I can also arrange a motor tour with an English-speaking driver. The tours are very cheap and good fun to go around Danang or Hoi An. For many guests it’s their first trip [here]; we want them to have a nice experience and [be able to] share the real Danang. I still look for local places in case some guests might ask for a unique experience in Danang or Hoi An.”
When it’s time to relax, where can guests go for dining with a view?
“[At the Sheraton] we have two restaurants, La Plage and The Grill. The view from both is amazing: La Plage with a full sea view and Grand Grill with our swimming pool view at night.
Besides that, we also have our Tea Lounge for guests to enjoy an afternoon tea or coffee with a view of the ocean or our poolside bar where guests can enjoy a cocktail while lying down on a sun bed. They’re perfect for a relaxing vacation.”
If you enjoyed learning about this local experience, we invite you to visit us at Sheraton Hotels. At destinations around the world, our associates welcome you and seek to deliver the highest standard of service with style and local flair, ensuring you experience the best stay possible.